Refund & Cancellation Policy

Our refund rules depend on the type of product you ordered. Every product on our site is clearly marked as either Ready Stock or Made to Craft.

Ready Stock orders — refunds available

• Cancellation: you can cancel a Ready Stock order any time before it is dispatched for a full refund. Message us on WhatsApp with your order number.
• Damaged or wrong items: if your order arrives damaged or incorrect, contact us on WhatsApp within 48 hours of delivery with photos of the items and packaging. After we verify, we will arrange a refund or replacement.

Made to Craft orders — no refunds

Made to Craft items (including custom name, date or logo printing) are produced specially for your order. Crafting begins soon after payment, so Made to Craft orders cannot be cancelled or refunded once payment is made.

We confirm all customisation details with you on WhatsApp before production starts, so please review them carefully. If a Made to Craft order arrives damaged in transit, contact us on WhatsApp within 48 hours with photos — we will review each case fairly.

How refunds are processed

• Approved refunds are credited to your original payment method (via Razorpay).
• Refunds typically reflect in your account within 5–7 business days of approval.

How to reach us

For any cancellation or refund request, message us on WhatsApp (+91 96551 35039) with your order number. We respond quickly during business hours (Mon–Sat, 9:00 AM – 6:30 PM).